St. Albert Victim Services' Mission

Our mission is a declaration of St. Albert Victim Services’ purpose. It points the way for our journey towards achieving our Vision. The mission speaks to the unique identity of our organization, identifies the basic reason we exist, explains what we do to recognize, anticipate and respond to these needs and clarifies how we will relate to our clients and stakeholders.

St. Albert Victim Services’ Mission is:

• St. Albert Victim Services is dedicated to making life better for people dealing with crime or tragedy.
• We do this by staying focused on ensuring we provide a safe and supportive environment and empowering resources to the citizens of St. Albert who are dealing with crime or tragedy:
  • providing comfort in the moment and ongoing support;
  • helping individuals navigate the justice system; and
  • making referrals to other community agencies to help victims move forward.
• We are a non-profit, charitable organization serving the citizens of St. Albert. Our strength is our skilled and compassionate staff, advocates and volunteers who are highly trained in dealing with sensitive matters.

St. Albert Victim Services' Values

Our values are our touchstone, guiding the selection of strategic priorities and behaviour at all levels of our organization as we carry out our mission. These are:

• We strive to create a POSITIVE and WELCOMING environment for all who use our services.
• We appreciate and celebrate DIVERSITY in all its dimensions.
• We are COMPASSIONATE in all that we do.
• We demonstrate RESPECT for each other, our volunteers, clients, and service partners and recognize that success is achieved through COLLABORATION.
• We protect the DIGNITY and CONFIDENTIALITY of our clients.
• We are HONEST, TRUSTWORTHY and act with INTEGRITY.
• We HONOUR the generosity of others through responsible and efficient use of our resources.
• We are TRANSPARENT with respect to decision making.
• We strive for CONTINUOUS IMPROVEMENT in fulfilling our mission.
• We encourage and support a healthy work/life BALANCE and WELLNESS for our staff and volunteers.