Wednesday, March 18, 2020

SUPPORT MEASURES FOR IG WEALTH MANAGEMENT MORTGAGE CLIENTS impacted by COVID 19 (Coronavirus)

No new collection activity will occur during this time.
Clients may contact us, and we will work with them on a plan that's best suited to their needs. Plans may include payment deferrals or capitalization of payments.
Our support measures are in line with industry standards.

CONTACT INFORMATION

Clients may contact the Mortgage Contact Centre, open Monday to Friday, 7:00 a.m. to 7:00 p.m. (CST) at 1-800-328-6488 and a Client Service Representatives (CSR) can assist in arranging a mortgage payment deferral.

SUPPORT MEASURES FOR SOLUTIONS BANKING CLIENTS

Affected Solutions Banking clients may contact Solutions Banking to work with them to determine solutions, on a case-by-case basis, depending on their personal situation. These measures may include payment deferral on credit products, including the Solutions Banking Mortgage and All-in-One, or requesting alternate financing.
Clients are invited to contact a Solutions Banking representative at 1-877-999-7575 to inquire about their specific file, Monday to Friday from 8:00 a.m. to 6:00 p.m. (EST).

Posted at 05:35 PM